FAQ

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General

The App

Account

What is Rootchat?

Rootchat is an application for you to engage with your family, share life updates, safely organize & store family photos and videos!

How much does Rootchat cost to use?

Rootchat is free to use for all families- regardless of where in the world you are.

Who started Rootchat?

Henry Asulin is our Founder and CEO. His favorite emails (henry@myrootchat.com) are from people like you, who are on Rootchat, and have suggestions, ideas, or simply: want to say hi. He lives in NYC with his dog Corey, you may have seen him throughout the app 👀.

Why did you create Rootchat?

My grandmother was diagnosed with Alzhimer’s when I was a young child. I, like my entire family, became unable to communicate with her, learn about her life, and create a formidable bond with her. Being able to have future moments from her supporting me throughout my life would have been priceless. Our mission at Rootchat is to bring 'real’ connection back to the forefront. Our familial bonds are ones that are truly priceless, they deserve a platform specifically designed and intended to help them flourish- regardless of where we live and when we are around.

When was Rootchat launched?

Rootchat was launched on January 1st, 2024 for iOS and Android!

Is Rootchat private and safe to use?

Rootchat was designed and developed for family members of ALL ages to enjoy using. This means that different from other social platforms, your Rootchat profile and family group/s aren’t accessible for public viewing. A user can block someone, and report any moment, for review, not within the guidelines of our terms and condition policy: which is accessible here. We pride ourselves on facilitating as healthy and enjoyable an experience for our users as possible. You can always reach us with any questions or concerns here: support@myrootchat.com.

How do I sign up?

Use this link, here, to create an account, log in, or to send to a loved one so they can enjoy the magic of Rootchat with you.

How do I create a family group?

As a new user that has just signed up, you will be prompted to create a family group if you don’t have any pending group invites. If you want to create an additional family group, you can do so at any time from the ‘create new group’ icon on the top left of your home screen.

What are the different roles within a family group?

There are three types of roles within a family group: owner, admin, member.

OwnerThe owner can invite others to join the group, and has the highest level of access within the group. The group’s owner is able to edit role types for other users within the group. Additionally, this user can edit the group details: welcome video, photo, and name. Every group must have an owner, and there can only be one owner at a time. The owner is also the only one able to delete the group.

AdminAn admin is able to invite others to the group, and can make group members an admin. Being an admin, you are also able to edit the group details: welcome video, photo, and name. It is not required to have an admin within a group.

MemberA member is able to enjoy all the benefits of being a user within the group, but is unable to invite others to join the group. And is not able to make edits within the group details.

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What are interests?

We each are different, choose the activities you enjoy most! By choosing your interests, you are showing your family members what makes you, you. And you will be able to see what your family members enjoy the most by looking at their profiles as well.

What is an album?

An album is an organized collection of photos and videos that lives within a family group. Regardless of specific user role, any user within a group can create a custom album in that group. Once an album is created, all users in the group can contribute to the album. Gone are the days of having to scroll through hundreds of photos to find the one you’re looking for, or worse, not remembering it existed.

What is the difference between a general album and a custom album?

A general album is automatically created within each family group/s and one on one chats, once the first photo or video is sent within the chat, and is kept up-to-date with all of the subsequent chat sent media.

A custom album can be created by a user within a family group at any time, and can be added to by any members within the group. A custom album is a solution for your family to collect photos and videos from a vacation, wedding, holidays, and much more in an organized way.

What does pinning an album mean?

When creating a custom album, you have the option to ‘pin it.’ Going on vacation next month, or have your engagement party coming up? Rest assured, your album will be pinned within your family’s chat for the duration of the event.

What is a moment?

Creating a ‘moment’ on Rootchat enables you to celebrate and share different moments in your life with your family! From your first baseball game to providing a congratulatory.

How many albums can be pinned within a family group at once?

There can be one actively pinned album at a time within a family group.

What is the difference between a ‘private’ and ‘public’ moment?

A private moment is only accessible to you and the selected recipients. A public moment is accessible to all Rootchat users who share a family group with a recipient and/or sender of the moment.

Why do I need a phone number to use Rootchat?

Your phone number validates and secures your Rootchat account. It ensures that your account has a recovery method, if need be.

Why do I need to provide my contacts?

Providing your contacts enables you to invite family members to join your Rootchat group and accept group invites from others!

What is location access used for?

Location access enables you to customize a ‘moment’ by adding a location to it!

How do I block someone?

You can block someone by going to your chat detail page with them, accessible within the one on one chat you both share and clicking the ‘block icon’ on the top right. You can also block someone by going to their profile and clicking the ‘block icon’ on the bottom right of their profile details. At any point, if you choose, you can choose to ‘unblock’ that user as well.

How do I log out?

You can log out of your account by clicking the settings icon ⚙ on the top right of your profile and clicking the logout button on the settings page.

How do I delete my account?

You can delete your account by clicking the settings icon gear on the top right of your profile then choose ‘more information’ and select ‘delete account’ .

Can I change the phone number associated with my account?

Yes you can, that is possible. Email us at support@myrootchat.com, make sure to include your User ID # (this is found within the settings panel on the top of the 'more information' page), old number, and your new number.

Can I change the email address associated with my account?

Yes you can, that is possible, unless you signed up using a social sign up method (Google or Apple.) Email us at support@myrootchat.com, make sure to include your User ID # (This is found within the settings panel on top of the ‘more information’ page), the email currently associated with your Rootchat account, and your new email address.

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